Domain 4.0
Network Support – 32%

4.1 Given a troubleshooting scenario, select the appropriate TCP/IP Utility from among the following:

 

Utility Function
CONFIG Novell - IP Stack configuration viewing.
IFCONFIG Unix - IP Stack configuration viewing.
WINIPFCG WIN95/98 - IP Stack configuration viewing.
IPCONFIG NT/2000 - IP Stack configuration viewing.
PING End to End connectivity test; uses ICMP echo packets.
TRACERT Used to find bottlenecks based on the number of hops.
NETSTAT Used to see listening ports
NBTSTAT Reports statistics and connections for NetBIOS over TCP/IP.
ARP Used to view current ARP Cache.
NSLOOKUP Queries a name server and finds out which name resolves to which IP address.

Switches to use with common TCP/IP utilities:

 

ARP

Used to gather hardware addresses of local hosts and the default gateway, you can view the ARP cache and check for invalid or duplicate entries.

 

Telnet

This is a terminal emulation program that will allow you to run interactive commands on the telnet server. Until a connection is established, no data will pass and if the connection should break telnet will inform you. Good for testing login configuration parameters to a remote host.

NBTSTAT

Reports statistics and connections for NetBIOS over TCP/IP. Used for DNS and WINS name resolution, local cache lookup, and referral to LMHOSTS and HOSTS files. Troubleshoots name-to-address mappings.

Tracert

Used to determine the route a packet took to reach its destination.